For buyers

How bidding works.

Registering

Create an account with email and OTP, then upload your Emirates ID, passport or trade licence to verify it. There is no deposit at registration.

To bid on a lot, pre-auth a hold of 3% of the opening bid, capped at AED 5,000. The hold window opens 30 minutes before the lot goes live and stays open while it’s live, no hold, no bid. Lose the lot and the hold is released. Win it and the hold is captured immediately and credited toward what you owe.

The auction schedule

Auctions run four days a week. Each one is open for two days, so there is almost always something live.

Operating hours: UAE time (GST)

TuesdayTrader & investor sourcing

ThursdayPre-weekend bidding surge

SaturdayPeak retail & inspection

SundayFinal closing, high-value lots

Browsing & prep2:00 – 6:00 pm

Golden closing8:30 – 10:30 pm

Choose how you bid

Bid now: place the next bid yourself, at the increment shown.

Either way we notify you by email and push 30 minutes before a lot you’re watching closes. You do not have to sit at a screen during the golden window.

The rules of the close

Lots close in the golden window from 8:30 pm, one every 15 minutes, each gets its own bidding window, not a shared clock
Any bid in the final two minutes extends that lot by two minutes. Sniping does not work here
A bid is binding and cannot be retracted
On reserve lots you can see whether the reserve has been met
Winning captures your pre-auth hold toward the total immediately and starts a 24-hour payment clock for the remainder
Carzilla staff may not bid on Carzilla lots

What the badges mean

No reserve: it sells to the highest bid, whatever that is.
Reserve met: the lot’s minimum has been passed, so this one sells too.
GCC spec: built for Gulf heat, eligible for regional warranty and service. Imported cars often are not.

Seeing the car first

You are entitled to inspect and test the vehicle at Al Quoz before settling final payment. Book a 45-minute slot: start it, put it on a lift, and bring your own mechanic or any independent inspector you appoint. We will host them. Lots are not road-driven; they are insured for our premises only.

What you pay

2% of the winning bid. That is the auction fee, and it is the only fee we charge a buyer. Local auction houses charge between 10% and 20%, and most will not publish a number at all.

Worked example

Winning bidAED 485,000

Auction fee 2%AED 9,700

Total payable to CarzillaAED 494,700

Registration and ownership transfer are paid separately to the RTA. Transport outside Dubai is quoted separately.

Paying

Your pre-auth hold is captured toward the total the moment you win, so you only owe the remainder, within 24 hours
Pay online, or in person at our Al Quoz shop
Miss the 24-hour window and the sale is cancelled. The captured hold is retained as the cancellation fee and is not refunded
Bank finance does not fit a 24-hour settlement. Arrange it before you bid; we can introduce banks that pre-approve against auction purchases
No vehicle leaves Al Quoz until payment has cleared and the sale documentation is signed by both parties

After you win

An itemised total immediately, and a named person by email, not a support queue
Inspect and test the car at Al Quoz before you settle. That right is in your agreement
Free recovery delivery anywhere in Dubai once payment clears and the agreement is signed at our premises
Outside Dubai and across the GCC, we arrange insured transport and the export certificate

100% refund guarantee: 24 hours

Every car is inspected by our own workshop and every fault we find is published. If undisclosed major technical issues or defects are found against that inspection report, email info@carzillamotors.com within 24 hours.

You get a 100% full refund, returned within two business days.

Miss the 24-hour window and Carzilla assumes no liability, so use your inspection right before you settle. This is a real commitment. The auction houses here sell strictly as-is.

Buying from outside the UAE

Buyers across the GCC bid on the same terms. We prepare the export certificate and arrange insured transport to Saudi Arabia, Kuwait, Oman, Qatar and Bahrain. Riyadh is typically AED 3,500–4,500 on an enclosed truck.